Frequently asked questions
Welcome to our FAQ page, where we address common inquiries to provide you with clarity and assistance. Explore below to find answers to your most pressing questions and gain a deeper understanding of our offerings and policies. If you don't find what you're looking for, feel free to reach out to our dedicated support team for further assistance.
How do I book?
How much does the experience cost?
How do I pay?
What should I wear?
Please contact our office via whatsapp to book your equestrian experience.
Please reach out to our office for our price list, all of our prices are set prices and inclusive of VAT.
Our lessons, experiences, clubz & education offerings are paid for in advance via bank transfer. Please contact our office for our bank details.
We advise you to wear long stretchy trousers, trainers or flat boots and a helmet. If you don't have a helmet, the stables will provide you with one.
What is your Cancellation Policy?
You must notify the stables 24 hours in advance if you wish to cancel / change your lesson or experience slot to avoid any charges. If you do not show or cancel the lesson less than 24 hours before your slot, you will be charged the full price.
Im going on vacation, can I pause my package?
Yes - you can pause your packages up to 2 times a year. Please contact our office to learn how to do so.
Who should I speak to when I arrive for my lesson?
How long are lessons / experience packages valid for?
All riders must report to the office prior to their bookings to check in and be provided with further instructions.
All packages are valid for 1 month.
What are the lessons / experience packages available?
Our packages come in a package of 4, 8, or 12.
Do you offer discounts?
We provide set discounts for the below, please reach out to our office for more information on how to avail these discounts: ETIHAD AIRWAYS, Al Dar Academies, Canadian International School, Charter Schools, Seha Medical Staff, Fazza, sibling discount